ATTENTION: If you are having an issue making credit/debit card payments, please refer to the instructions below.
Clear your browsing cache: This can be done by going to the top right of your browser and selecting the three dots. Go to the settings and find Security and Privacy (Wording for this tab may change depending on the browser). Go to the section in the tab where it allows you to clear browsing data. Make sure you do not have the portal open before performing the next step. Click clear browsing data and set the time range to all time. Make sure Cached images and files is selected. Clear data.
*If you are on a computer when running into these issues, you may be able to resolve it by pressing ctrl and F5 at the top of the keyboard at the same time.
If clearing browsing data does not work and you are using a browser that is not Google Chrome, especially Safari, try installing it and making the payment through there.
If you need specific instructions for your browser, you can use this link: How to Clear the Cache and Cookies in Your Web Browser | Information Technology Services (uiowa.edu)
ATTENTION: Effective March 18, 2022, the Customer Web Portal has had changes made to processing eChecks.
Due to NACHA's requirement of validating account and routing numbers, the Customer Web Portal now utilizes Plaid to validate banking information. This integration links your bank account to your registered CWP user login. The information is only available to you.
When attempting to make an eCheck payment, you will first have to link your accounts. Doing so will take you through several prompts.
For instant validation, you must log in to your bank account using your online banking credentials. If you have security questions in place with your financial institution, you may be prompted to answer those questions, as well. Once completed, you will see your linked account and may proceed with your eCheck transaction.
If you do not wish to use your online credentials, you may instead use the Microdeposit verification process. When selecting your bank, click on the "Link with Account Numbers" option instead of proceeding. Once the information has been entered, you will receive two small deposits into your bank account within 1-2 business days. Once you have the deposits, you must return to the Customer Web Portal to verify the amounts. Once this has been finished, your account will be linked and you can proceed with eCheck transactions. The deposits will be withdrawn after a few days.